Quality Management Policy

African Power Coal Ltd is committed to client satisfaction by offering our customers quality products and services. We have in place a Quality Management systems (ISO 9001:2015), Environmental Management Systems (ISO 14001:2015) and the Safety and Health Policies (ISO 45001) that complies with International Standards creating a productive and challenging work environment providing all employees with the training and tools to perform their job safely to the highest standard.

Our Strategic Goals Are to:

  • Respect and listen to our clients’ requirements, meet or exceed customers’ expectations and achieve total satisfaction through analysis and monitoring, anticipate future needs and continuous improvement in the efficiency of our quality management system. 
  • Commitment to long term growth and customer loyalty, maintain our high standard of communication with clients before, during and after in all our dealings. 
  • Promote employee satisfaction, development and growth for all employees. Create a favourable climate within the company to promote quality and continuous improvement, the health and safety of our employees and reduce the environmental impact of our practices.
  • Inform all our employees of our quality, Safety and Health and environmental policies and gain their commitment by raising awareness and training in standard operating procedures.
  • Ensure decisions and actions are taken to maintain our high standards of quality.
  • Conduct management reviews of Quality Management, Environmental Management systems, Safety and Health, policies, aims and objectives.